Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very helpful
Bryce was very helpful in helping me with this years options and renewal.
Insurer: AKC
By: Tracy
Above and beyond in customer service
Cortney was above and beyond in her customer service. She answered every one of my many questions and was compassionate to work with throughout the process. She is an enviable part of your team and a pleasant example of your company! Thank you!
Insurer: AKC
By: Christa
I felt like a valued customer
The rep I spoke to was very nice & polite. I called for a variety of reasons, such as updating payment method etc. I felt like a valued consumer.
Insurer: AKC
By: Teri
Ashley was extremely easy to talk to and gave me all the information I was seeking.
Ashley was extremely easy to talk to and gave me all the information I was seeking. It was a pleasure to talk with her I hope to have an interaction with here again some time .Stephen
Insurer: Trupanion Canada
By: Stephen
At this point I am rating my response based on telephone services.
At this point I am rating my response based on telephone services. All I have spoken to have been very polite and helpful.
Insurer: Trupanion Canada
By: Christine
Very kind and helpful!
Very kind and helpful!
Insurer: Trupanion Canada
By: Krystal
Very polite positive and understanding.
Very polite, positive and understanding.
Insurer: Trupanion Canada
By: Jean
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Jim
I have always received excellent service and customer service support from your company.
I have always received excellent service and customer service support from your company. I always recommend you to others.
Insurer: Trupanion
By: Tammy
Always have taken care of me.
Always have taken care of me.
Insurer: Trupanion Canada
By: Raz