Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Job well done
You can always tell when someone loves what they do. Especially when they can pass their positive happy energy right through the phone. Everybody needs what she had when you dealing with people over the phone. Job Well Done. Danita J.
Insurer: AKC
By: Danita
They love their job
Excellent service, well trained personnel, plus they love their job
Insurer: AKC
By: J
Knowledgeable and helpful
Staff was very knowledgeable and helpful.
Insurer: AKC
By: Rita
Enrollment
Zack who I spoke with was super nice, professional, helpful and knowledgeable regarding all aspect of Trupanion.
Insurer: Trupanion
By: Stacey
All dealings I¡¦ve had with Trupanion so far have been positive.
All dealings I¡¦ve had with Trupanion so far have been positive.
Insurer: Trupanion Canada
By: Elaine
All my experiences thus far has been good.
All my experiences thus far has been good.
Insurer: Trupanion Canada
By: Debi
Thanks!
Everyone I spoke with on the phone was very friendly and helpful with any questions I had.
Insurer: Trupanion Canada
By: Grant
Great service friendly and very helpful
Great service friendly and very helpful
Insurer: Trupanion Canada
By: Sharon
Slow inconsistent service
I made claims for the same condition (both recently tested Lyme positive) in my two dogs. One was denied within 48 hours, citing the costs associated with the illness were 'preventive', and one was reviewed for 6 weeks and then approved. My service from Trupanion has been inconsistent, which leads to frustration.
Insurer: Trupanion Canada
By: Caroline
I was listened to.
I was listened to.
Insurer: Trupanion Canada
By: Katharine