Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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they have been very helpful for us so far.
they have been very helpful for us so far.
Insurer: Trupanion
By: Tom
Always very kind
I don't know if it is always the same girl or a couple of girls, but they are always very kind. Kind, there's a word the country seems to have forgotten. Old fashioned customer service .. at times, to gently let me know I overlooked the obvious.
Insurer: AKC
By: Cindy
Great friendly service and product
Great friendly service and product
Insurer: Trupanion Canada
By:
Candice
Right from the beginning everyone i have spoken with have been amazing!
Insurer: Trupanion Canada
By: Candace
Trupanion was really worthwhile when our dog needed surgery on both knees and the process is simple.
Trupanion was really worthwhile when our dog needed surgery on both knees and the process is simple. They were very helpful whenever we had questions.
Insurer: Trupanion Canada
By: Sue
Clarke
Your representative was very helpful and patient. Trupanion came highly recommended by our veterinarian clinic
Insurer: Trupanion Canada
By: Rick
Friendly customer service.
Friendly customer service. Prompt responses
Insurer: Trupanion
By: Lise
I already have referred you to my friend and we are both pleased with your service
I already have referred you to my friend and we are both pleased with your service
Insurer: Trupanion
By: Muriel
Best customer service I’ve ever had!
Best customer service I’ve ever had!
Insurer: Trupanion
By: Mindy
Peace of mind made easy
My dog recently tore her ACL and Healthy Paws made the experience a lot more bearable knowing I could focus on taking care of my dog and not how much it was going to cost. The first claim I made was a smaller bill for x-rays and it was approved in less than week, but I opted for a check through mail and am still waiting for it (3wks later). For the claim for the actual surgery it took them about 2 wks to process, but this time I opted for direct deposit and it was in my account 48hrs after it was approved. It was very easy to file, you just send a picture of the invoice and customer service was great when I had a question. I had a response back via email by the next day. They even sent a email with well wishes while my dog was recovering. Overall, I've had a great experience with them, will continue to use them, and will recommend them to anyone.
Insurer: Healthy Paws
By: Jenna