Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Maintaining Lucy’s good health
Amazing company. Customer service is excellent,friendly and very helpful. The refund cheques are very prompt after the invoices are sent in. I highly recommend Trupanion as your pets insurance company. It gives us peace of mind that we can afforded our vet bills as she enters her senior years Thank you Trupanion for being there for us Wendy and Lucy
Insurer: Trupanion Canada
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Very happy!
Always quick to process claims and excellent communication!
Insurer: Trupanion
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Great customer service
Great customer service
Insurer: Trupanion
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Bennie
My puppy was hospitalized and very ill. The stress of a sick little one and financial stress was very difficult. Trupanion representatives were very sympathetic and processed my claim quickly. I know my dog is in good hands with Trupanion.
Insurer: Trupanion Canada
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Everything was very smooth and good communication.
Everything was very smooth and good communication.
Insurer: Trupanion
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Great customer service! No problems!
Fast easy no hassles very good customer service! My claim was paid out within a week!
Insurer: Trupanion
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I signed up by phone and found your representative to be very helpful polite and patient I give her 10 out of 10.
I signed up by phone , and found your representative to be very helpful, polite, and patient, I give her 10 out of 10.
Insurer: Trupanion
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Trupanion made signing up very easy
It was easy and the person I spoke with explained everything throughly
Insurer: Trupanion
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Patrick was very helpful in identifying the issue proposing a solution and going the extra mile to follow up.
Patrick was very helpful in identifying the issue, proposing a solution, and going the extra mile to follow up. Very grateful for the great customer service!
Insurer: Trupanion
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Trupanion removes financial implications
We had a very unfortunate and unexpected event happen with our Stella. She passed but not after we did everything possible to save her. Had we not had Trupanion we would have had to make a much more difficult financial decision versus simply a care decision. Afterwards, Teupanion worked directly with our vet to make payment. Our experience, as difficult as it was with our poor pup, was made easier because of the safety net Trupanion provided.
Insurer: Trupanion
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