Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Because he was very professional and very friendly and took care of the problem with now hesitation
Because he was very professional and very friendly and took care of the problem with now hesitation
Insurer: Trupanion
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Cannot say enough about this company.
Cannot say enough about this company. Absolutely stellar customer service. Not to mention, prompt payments. Love them!
Insurer: Trupanion
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Communicate by email more than calling.
Communicate by email more than calling. Not as personable.
Insurer: Trupanion
By:
Every time I call the employee is always very kind and they always ask how my dog is doing and they know his name it makes the experience very professional and personal.
Every time I call the employee is always very kind and they always ask how my dog is doing and they know his name it makes the experience very professional and personal.
Insurer: Trupanion
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Everyone has been very helpful and courteous.
Everyone has been very helpful and courteous.
Insurer: Trupanion
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Excellent customer service
Excellent customer service
Insurer: Trupanion
By:
I have received great service and quick responses on my invoice submission.
I have received great service and quick responses on my invoice submission. Claim results are easy to understand. When I call, a live person answers and that is a big deal these days! Excellent customer service!
Insurer: Trupanion
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Super nice customer service
Jordan (from Tacoma) was extremely helpful and friendly! He explained the details of the plan to me & was very excited and interested in my puppy and how he’s adjusting in our new home.
Insurer: Trupanion
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My pet had passed and she was very helpful and carrying about my questions.
My pet had passed and she was very helpful and carrying about my questions. She made this hard time easier with explaining my benefits.
Insurer: Trupanion
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Better than health insurance for people
Overall for the past 7 years that we have had Trupanion coverage for our dog, we have been very impressed with your speed of processing and the generosity of coverage. We wish our human health insurance worked as well! The most recent claims submitted for a new condition were handled in the same efficient manner as always. However, a few weeks ago, I submitted claims for medications that my dog has been taking for 4 years that you somehow started applying deductibles to because you misassigned the ailments to the meds. When I called to inquire, Although you reviewed my claims history and determined you had made the error, the only way I can get it corrected is to file an appeal which requires a statement from my vet. Inconvenient for me and my vet!!
Insurer: Trupanion
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