Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy signup for a highly rated company
Trupanion makes it very easy to understand what we are signing up for. And the process was simple. I had one question and asked it through Chat. I got an immediate response. It was almost too easy :)
Insurer: Trupanion
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Ver friendly and helpf
Ver friendly and helpf
Insurer: Trupanion Canada
By:
Excellent Customer Service
After I made a mistake on signing up, (missing where to put the free 30 day offer) a customer service representative took care of it with no hassle. Relieved it was so easy. Thanks!
Insurer: Trupanion
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Always great service
Always great service
Insurer: Trupanion
By:
Because doing this insurance was fast and quick.
Because doing this insurance was fast and quick. The young lady who helped me knew her information.
Insurer: Trupanion
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Customer service is great!
Customer service is great!
Insurer: Trupanion
By:
Great service.
Great service. Quick and easy.
Insurer: Trupanion
By:
I have always received the highest quality of professional service from everyone at Trupanion!
I have always received the highest quality of professional service from everyone at Trupanion!
Insurer: Trupanion
By:
12 too late
I picked up my 8 week old puppy on Saturday and call to active on Monday morning! Since i didnt call within 24 hours they would not give me free 30 days, or the deal from my breeder! Then i ask to wave the activation fee and they wouldn’t. I am really thinking of looking for other insurance! Not happy with the customer service not to honor this. Its hard getting a new puppy! I plan on keeping insurance thru out the life of my puppy or I wouldn’t have called in the first place less than 48 hours later.
Insurer: Trupanion
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