Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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As promised
Easy to navigate site, prompt response.
Insurer: Fetch
By: Leo Heitlinger
ASPCA has been amazing to my pets
ASPCA has been amazing to my pets fast reimbursement with claims
Insurer: ASPCA
By: Winfire
Happy pet happy home. Thank you.
The people we talked too were very interested on our cat and seemed to show concern in their voice. Very smart about the company benifits for pet iwners.
Insurer: ASPCA
By: Louis Begnoche
Awesome customer service!! Amanda was so helpful in providing…
Amanda was so helpful in providing ample information to make an executive decision as to how to go about applying and obtaining the insurance required for Laya’s well being! Looking forward to seeing all of the benefits available through this wonderful app. Thanks again Amanda !💝
Insurer: Fetch Canada
By: Mariette renaud
horrible experiance
Their AI claims process sets you up for failure, it took them 3 weeks to deny a claim for a first office visit for my cat. waste of time and money. I hate them.
Insurer: Lemonade
By: ali
Very easy to submit a claim and I am…
Very easy to submit a claim and I am really Happy about how speedy claims are processed. Also every year your able to change your plan if you need to add coverage or decrease coverage.
Insurer: ASPCA
By: Cheryl C
Unhelpful support for claim
Inaccurate decision making related to a claim for something considered pre existing which makes no sense. Also requiring that additional vet review can only be paid by check and a very short deadline to pay. I had to find someone with a check to pay for me and pay them back. Horrible support over the whole process.
Insurer: MetLife
By: csummer
Quick response
Quick response, easy system to navigate.
Insurer: Nationwide
By: customer
Unexpected premium rate increase
I have been with Healthy Paws for 10 years now and have noticed an increase price for the premium of pet insurance. My rates jump last 10/2025 to more than double for each of my French bulldog. I highly do not recommend Healthy Paws insurance for your pets. They claim they don’t increase premium based on vet visits but they actually do. I am very dissatisfied with this insurance company.
Insurer: Healthy Paws
By: Lily