Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Healthy paws has been phenomenal
Healthy paws has been phenomenal! I have two dogs- one with a lot of medical expenses over the years and healthy paws insurance has made paying medical bills possible and I would be lost without this insurance! They are responsive, the process for submitting claims is extremely quick and easy, and I’m reimbursed so quickly- sometimes within a day!
Insurer: Healthy Paws
By: Samantha Wilson
Amanda was calm
Amanda was calm, kind and well educated on the Fetch policies. Had such a great experience with her
Insurer: Fetch Canada
By: Danielle Belanger
Answered all my questions and explained…
Answered all my questions and explained the plans and costs
Insurer: Nationwide
By: customer
Best Pet Insurance Ever!!
After having to deal with the uncertainty of what was going on with my cat Louis and what the expense would be, it turned out to be a pleasure from submitting to receiving the payment. Just the fact of knowing you have reliable pet insurance eases the burden. As always, submission was super simple and payout was quick!! Best pet insurance company ever!!
Insurer: Healthy Paws
By: Kathy Stross
Amanda sent messages back to me to…
Amanda sent messages back to me to answer my questions and compared with other providers.
Insurer: Fetch
By: Donna Anderson
Healthy Paws was a lifesaver
Healthy Paws was a lifesaver! We had such a scare with our 12 year old Goldendoodle, Sunny. She ended up having to go to an emergency vet for emergency surgery. It was life threatening and they had to operate within hours of admitting her. Long story short, it cost so much money I was pulling out credit cards right and left. It was a blessing to only have to worry about saving our girl as opposed to the stress and anxiety of how to pay the expensive vet and surgery bill. Healthy Paws pulled through. You can count on them! Can’t say that about many businesses these days. Thank you Healthy Paws for being a trusted partner in the health of our Sunny girl!! We are back to enjoying our sunshine and hikes in Mt Baldy!
Insurer: Healthy Paws
By: Stacy Tripp
Up until our most recent claim
Up until our most recent claim, you have always been a 5. We received the auto reply when we sent in the recent claim and then heard nothing. I sent an email, no reply. Eventually looked on line. It said completed and the reimbursement amount, still no reimbursement. You are usually quick. Tried email a couple of more times. Corresponded online they said they would have someone contact me when they got in. I never heard from anyone but then the reimbursement was put in our bank account. I was very disappointed. I have recommended Pumpkin numerous times, and this customer service was just like the majority of other companies.
Insurer: Pumpkin
By: Polly Cobb
Richard was excellent
Richard was excellent, professional, and kind.
Insurer: Nationwide
By: customer
They give you such a difficult time to…
They give you such a difficult time to reimburse you. They also make scenarios in their head and give their self a reason to reject claims. One time I was rejected and the reason was because I was still in my initial waiting period, made no sense since I was already a member for 3 years. They reject you with the dumb jest reasons
Insurer: ASPCA
By: Amani Zindani