Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great Customer Service
I really appreciate the ease of submitting my claims and the quick reimbursement process. I also appreciate that when a claim is delayed, they reach out to you and apologize for the delay and give you an update. Great customer service.
Insurer: Pets Best
By: Consumer
missed my appointment phone call from…
missed my appointment phone call from Nationwide and was able to call back in and get help to add my new pet to my policy
Insurer: Nationwide
By: Leann Munro
Helpful service
I have been reimbursed in a timely manner when I make a claim. Also, if I speak to a live representative with any concerns or questions, they are always super friendly and helpful. The only negative to my MetLife pet insurance is the amount monthly payment has increased with each policy renewal. I feel that it is a bit excessive considering I have never made too many claims
Insurer: MetLife
By: claire
Opening a claim directly through the…
Opening a claim directly through the Pet Hospital was seamless and easy. Not having to stress about this during an emergency was a lifesaver.
Insurer: Trupanion
By: Daniel
My policy got cancelled because I…
My policy got cancelled because I didn't call in. This was not clear in the letter I received. I thought if I paid the premium, it would continue. I have a card on file. I thought my pets were covered and am pretty upset. Now I have to re-apply, which was also not clear. The web portal is lacking in a lot of options, including renewal and explaining the policy. I'm not clear if I am getting my UC discount.
Insurer: Nationwide
By: customer
Nationwide Pet insurance is the…
Nationwide Pet insurance is the absolute worst company I have ever used. After over 12 years of paying yearly increasing premiums to keep my dogs covered no matter what, I had to call to cancel as my boy entered into palliative care. As I assumed I had paid for the month already I called to cancel knowing the next few days would be stressful and it would be easily forgotten. I told them that I would no longer need coverage after that day believing they would cover our final vet visit that morning. They decided to prorate my account for the month and therefore not cover his final $600 visit. I paid $1200 a year and of course they tried to keep coverage stating they would pay $60 towards cremation if I just kept paying over $100 a month, when I told them this made no sense they stated I wanted to cancel my policy for before his last visit for financial reasons, which was entirely not the case. They are a cruel and horrible company that is just looking to make a buck off animal lovers that care about their pets. Stay away from this company at all costs.
Insurer: Nationwide
By: Gabe King
It's kind of expensive with a golden…
It's kind of expensive with a golden retriever but the service has been excellent
Insurer: Trupanion
By: Pat Adams
I was very pleasantly surprised when my…
I was very pleasantly surprised when my vet did the necessary entries and Trupanion covered the percentage of the bills very quickly which saved me a lot of upfront expense and anxiety! The company certainly performed very well.
Insurer: Trupanion
By: Margaret
Great experience when making a claim
Great experience when making a claim! There were no problems and my claim was processed in a timely manner which I appreciate. Thank you!
Insurer: Spot
By: Robert
Excellence and efficiency of service in…
Excellence and efficiency of service in a timely manner servicing our claim and payment. Outdtandinf people at Trupanion.
Insurer: Trupanion
By: Fred