Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Quick service - used my Dog's name and my name in the conversation
Quick service - used my Dog's name and my name in the conversation
Insurer: Trupanion Canada
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always receive excellent service and well explaned
always receive excellent service and well explaned
Insurer: Trupanion Canada
By:
You guys are so good in the way you handle our claims in the last.
You guys are so good in the way you handle our claims in the last. Plus we get the human touch when we call about an claim
Insurer: Trupanion Canada
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All interactions with staff have been enjoyable each conversation has felt more like your talking to a friend or family member than an agent.
All interactions with staff have been enjoyable, each conversation has felt more like your talking to a friend or family member than an agent.
Insurer: Trupanion
By:
Helpful yet Disappointed
All of the representatives who assisted us the evening we had our scary event with our puppy and with our claim afterwards were EXTREMELY helpful and through. However, we did not know that the “deductible” was per incident. When we had originally signed up for Trupanion we were under the impression the deductible was yearly, like most insurance. So when we spoke to the representative after submitting our claim and explained that it was per incident we were very disappointed. We are now shopping around for other pet insurances.
Insurer: Trupanion
By:
Always receive super great service and communication from Trupanion- thanks so very much!
Always receive super great service and communication from Trupanion- thanks so very much!
Insurer: Trupanion
By:
Ashley and everyone on the trupanion team is so help and nice.
Ashley and everyone on the trupanion team is so help and nice. They’re very caring and I’m so glad Kenzo has someone like you guys to care for him!!! It was such a smooth process. Best pet insurance ever!
Insurer: Trupanion
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Because of the customer service
Because of the customer service
Insurer: Trupanion
By:
Chad was very helpful and spoke to me with care and concern regarding my furbaby.
Chad was very helpful and spoke to me with care and concern regarding my furbaby. That little extra care was much needed. He understood my concern and answered all my questions.
Insurer: Trupanion
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