Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Do not purchase a policy with Embrace
I Purchased a policy and into the second year I submitted a covered claim everything was done in a timely manner but the company started processing it months later and have now denied me saying that I didn’t submit it on time when it was them they didn’t process it on time
Insurer: Embrace
By: Monica
10/10 customer service
Excellent customer service!
Insurer: Trupanion
By:
Very knowledgeable and compassionate.
Very knowledgeable and compassionate.
Insurer: Trupanion
By:
Quick reimbursement
Fast and easy claim service. I appreciate the good customer service.
Insurer: Trupanion
By:
Great and informative customer service.I liked that I was enrolled immediately.
Great and informative customer service.I liked that I was enrolled immediately.
Insurer: Trupanion
By:
Great customer service and easy claim submission.
Great customer service and easy claim submission.
Insurer: Trupanion
By:
I have had nothing but great service fast turnaround on claim checks and great policy coverage options
I have had nothing but great service, fast turnaround on claim checks and great policy coverage options
Insurer: Trupanion
By: