Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I was very please with the service I got from Jordan.
I was very please with the service I got from Jordan.
Insurer: Trupanion
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Support rep Stephanie was very helpful friendly and professional.
Support rep Stephanie was very helpful, friendly and professional. She's an example of exactly how to deliver great customer service.
Insurer: Trupanion
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Carmen was very sweet and helpful when I was hard shaken emotionally after my boy admitting to ER.
Carmen was very sweet and helpful when I was hard shaken emotionally after my boy admitting to ER. She helped me very kindly through my pre approval process.
Insurer: Trupanion Canada
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Great insurance plan
Always very responsive. With great explanations either way.
Insurer: Trupanion
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Great experience
Because they were very helpful explained everything to me I ask questions and they had the answers ready they were polite and considerate and I am being so as I’m blind they were very helpful with everything I really appreciate all the work and training it takes for them to help us they were awesome and of course I will off offer them is an insurance company to my friends
Insurer: Trupanion
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Chad was polite and helpful.
Chad was polite and helpful.
Insurer: Trupanion
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Easy to understand insurance policy quick turn around time for reimbursement helpful customer service.
Easy to understand insurance policy, quick turn around time for reimbursement, helpful customer service.
Insurer: Trupanion
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Enrollment was easy..all questions answered simply .
Enrollment was easy..all questions answered simply .
Insurer: Trupanion
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Hassle-Free
It's a very hassle-free claims process, and I feel that the claim adjusters do a very thorough review of the invoices submitted and explanations of any charges were denied or not covered.
Insurer: Trupanion
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Made everything easy for me in a time of trouble with my pet and very very quick response time online real time excellent service!
Made everything easy for me in a time of trouble with my pet and very very quick response time online real time excellent service! Trupanion Pet Insurance to provide a predetermination Of benefits over the phone with me and contacted the vet on my behalf
Insurer: Trupanion
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