Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Really great pet insurance provider
My family has been very happy with Healthy Paws pet insurance! We started doing research before getting our dog and the website was very easy to navigate and get a quote. After we decided on Healthy Paws, the set up process was straight forward. We got our new pup 4 months ago and have already had to submit 3 claims. I was afraid this would cause issues, but the claims process is also very easy and we have had no hassles. They provide clear and detailed claim documentation and we were able to complete everything online or via email. We received reimbursement for 2 out of the 3 claims within days (the 3rd took about 3 weeks). Thankfully and most importantly, our pup is feeling all better now! We'll continue to keep him covered by Healthy Paws.
Insurer: Healthy Paws
By: Clarissa
By far the best insurance in the world. Easy ,great customer service if you have a pet you need trupanion..
The very best insurance for pets by far. Great customer service and you need not do anything as they directly pay doctor. I am so happy and satisfied with trupanion.
Insurer: Trupanion
By: Robin
Worth every penny
Buying pet insurance with Healthy Paws was the best decision we've made since we decided to adopt our dog Luna. The policy information is crystal clear and all of our claims have been reimbursed within a few days of filing. No issues whatsoever. Like most insurance, you don't know how badly you need it until an emergency happens. When that emergency happens (if you have a rescue dog - it will happen), you will want to literally step into a time machine and shake your past self's hand for purchasing a Healthy Paws policy. It takes the financial stress out of the equation so you can focus on what's important - talking with the vet about the best treatment options for your pet. We had one true emergency this year and saved over $3,000 thanks to the broad coverage of our plan. We'll be a customer for years to come.
Insurer: Healthy Paws
By: Ben
Thankful
Purchasing health insurance for my dog, Finn was one of the smartest decisions I have made. Finn accidentally ingested some raisins that were on the ground at the park. He was rushed to the animal hospital where he spent three long days and two nights. This was NOT a cheap stay. Thankfully I have insurance and was able to submit my claim the day he arrived home and almost all was covered and the claim was processed in days! This really put my mind and anxiety about such a large charge at ease. Healthy Paws also checked in on Finn days later to show their support and how much they actually care for your pets! I recommend and encourage all my pet owner friends to purchase Healthy Paws.
Insurer: Healthy Paws
By: Allie
Terrible service
Best pets is worst pets when it comes to customer service. Typical wait times to their 800# are one hour. The company says this is normal. Uhhh, really? Email responses are 4-5 days. They claim an "A" BBB rating, but customer review ratings on BBB website are a 1 (worst possible out of 5). Do not use this company if you value your own time and sanity.
Insurer: Pets Best
By: Chris
Amy was very helpful.
Amy was very helpful. Answered all questions thoroughly. I called a 2nd time and that young lady was very helpful also. Would not hesitate to call trupanion in future. Customer service skills were above and beyond! Thank You!
Insurer: Trupanion
By:
Amy was wonderful.
Amy was wonderful. She answered all of my questions and helped me with everything I needed. I'm so glad I chose Trupanion.
Insurer: Trupanion
By: