Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amy was very helpful.
Amy was very helpful. Answered all questions thoroughly. I called a 2nd time and that young lady was very helpful also. Would not hesitate to call trupanion in future. Customer service skills were above and beyond! Thank You!
Insurer: Trupanion
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Amy was wonderful.
Amy was wonderful. She answered all of my questions and helped me with everything I needed. I'm so glad I chose Trupanion.
Insurer: Trupanion
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Because the representative was friendly and helpful
Because the representative was friendly and helpful
Insurer: Trupanion
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I’ve had good experiences with the customer service representatives.
I’ve had good experiences with the customer service representatives. They have been extremely helpful and caring.
Insurer: Trupanion
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Very helpful customer service
Very helpful customer service
Insurer: Trupanion
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Very knowledgeable representative!
Very knowledgeable representative! Previously a member for 10 yrs.
Insurer: Trupanion
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Easy to deal with and easy with claims
Easy to deal with and easy with claims
Insurer: Trupanion Canada
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Although it took a long time in calendar days to transact the business I had with Trupanion the folks I talked to were very nice and did their best to help.
Although it took a long time in calendar days to transact the business I had with Trupanion, the folks I talked to were very nice and did their best to help. ALL of our experiences with Trupanion have been great.
Insurer: Trupanion
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