Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I was very upset because my dog was quite ill.
I was very upset because my dog was quite ill. She was patient, kind and empathetic. I really appreciated it.
Insurer: Trupanion
By:
I LOVE Trupanion
Because Dan was so polite, kind and professional. He thoroughly answered all my questions. I really got a good feeling about your company - thanks to Dan. Plus, my sister has pet insurance with you. She said you guys were THE BEST! You didn't stall when paying bills. Plus, you are all kind & empathetic.
Insurer: Trupanion
By:
Christopher was very helpful and answered all my questions.
Christopher was very helpful and answered all my questions. He was courteous and professional.
Insurer: Trupanion
By:
Customer service and kindness is excellent no matter who I have spoken to.
Customer service and kindness is excellent no matter who I have spoken to. Very sweet and they mention your pets that shows me they care!
Insurer: Trupanion
By:
Customer service is phenomenal
Customer service is phenomenal
Insurer: Trupanion
By:
First my veterinarian recommended Trupanion and after I had added two more pets to my policy & my asking a lot of questions I knew I had made the right choice.
First my veterinarian recommended Trupanion and after I had added two more pets to my policy & my asking a lot of questions I knew I had made the right choice. I just filed my first claim for all three dogs & I was walked thru the filing process by a very personable,knowledgeable representative.
Insurer: Trupanion
By:
good customer service
good customer service
Insurer: Trupanion
By: