Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent insurance choice
Simple to file a claim and very prompt response and payment! So happy I chose Trupanion over the rest!
Insurer: Trupanion
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Claims process
All of the representatives I spoke to were very helpful, knowledgeable and represented your company in a very professional manner. They made the claims process very smooth.
Insurer: Trupanion
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Excellent service all around.
Excellent service all around. Definitely has a “family” energy throughout my experience
Insurer: Trupanion
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Nice
I liked the process and it was easy but the person on the phone was just not happy sounding and it seemed like I was bothering him with my questions. I personally work in customer service and I think it’s important to sound happy and answer questions politely. Otherwise the experience was good.
Insurer: Trupanion
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Great service!
It was easy and representative was very helpful.
Insurer: Trupanion
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Easy process, great experience!
My claims experience was very easy and efficient using the app. The steps to getting a claim filed are very clear. The quick response was also very appreciated! Thank you, highly recommend!
Insurer: Trupanion
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The customer service is amazing always nice and informed to answer all my questions.
The customer service is amazing, always nice and informed to answer all my questions. I have called a lot the past few days, and they are still happy to help and have me call them back if i need anything else.
Insurer: Trupanion
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Trupanion is awesome
Trupanion is always on top of my claims----and I submit them frequently as I have a dog who has a chronic illness. I couldn't ask for better service than I get. They are a 10-10!!
Insurer: Trupanion
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Very happy with the quick response from Trupanion.
Very happy with the quick response from Trupanion. No matter what time of day they have always responded quickly without any hold up.
Insurer: Trupanion
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Great Customer Service!
Devin, who helped me with my booking process went above and beyond. She was definitely the person who made me inclined to book you! I hope all of your employees are as helpful and caring as she was!
Insurer: Trupanion Canada
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