Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
bad customer service
Our dog came down with an eye condition that my vet felt was an auto immune disorder this was after we bought the insurance the insurance company requested the dogs medical records to ensure it was not pre-existing which I completely understand however my vet tried sending over the information twice by fax and showed me the fax confirmation pages and they kept continuing to claim they didn’t get it so my vet gave me the records I scanned and uploaded them to the claim and they still denied it saying they never got them very frustrating and when you try to call to get an answer you’re on at least a 45 minute wait no vets office that I am aware of can sit on the phone for 45 minutes trying to get through to somebody
Insurer: Pets Best
By: Teah
Thank you.
The compassion, communication, and customer service on behalf of Star was outstanding. Thank you.
Insurer: Trupanion
By: S.
Fast efficient processing of claims
Claims have always been processed in a timely manner. Trupanion updates you as the claim is process. Appreciate the fact that my vet can send the claim in directly.
Insurer: Trupanion Canada
By: Brent
Trupannion FANTASTIC
They are fantastic,the response time unbelievable. From customer service very caring about your pet.
Insurer: Trupanion
By: Raymond
Friendly & informative customer service
Your rep was so friendly and accommodating! He examined my policy and made sure that I had the coverage prior to a procedure; and also gave guidance on how to categorize it for future reference.
Insurer: Trupanion
By:
Reliably helpful
My most recent experience filing a claim, like all of my others, has been easy and quick, and I am very grateful to have chosen Trupanion when my cats were kittens so long ago. Thank you for always covering what you promise to cover. I appreciate being able to count on you when things go wrong with my pets.
Insurer: Trupanion
By:
Strong Recomendation for Trupanion.
Clear communiation, response immediately, easy to fill out request, and was done quickly. Staff at trupanion have always been knowledgeable and helpful on phone too.
Insurer: Trupanion
By:
Super Easy Claims Process
I've always loved how easy it is to submit claims with Trupanion and their prompt reply. Thank you!
Insurer: Trupanion
By:
Professional easy to talk to & also convenient to reach by phone when necessary
Professional, easy to talk to , & also convenient to reach by phone when necessary,
Insurer: Trupanion Canada
By:
So fast and so easy
So fast and so easy
Insurer: Trupanion Canada
By: