Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Team Trupanion is there for us.
Thank you, Team Trupanion, for being there for Wilbur and me. I appreciate the professionalism and promptness and ease with which claims are managed, and the thread of compassion weaving them all together. I am most grateful.
Insurer: Trupanion
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Very pleased
It was easy and they answered my questions well
Insurer: Trupanion
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Always quick and easy!
Always quick and easy!
Insurer: Trupanion
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Deductible almost met
since I have not quite met the deductible experience not really evaluated, but communication with trupanion excellent
Insurer: Trupanion
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DONT REGRET not getting Pet Insurance.!!
The staff at Norco Animal hospital in Norco ,Ca gave me information on TRUPANION for our costly bloodhound 3 years ago. So we purchased pet insurance. With the help of James and our Dr. Yoon & staff at the animal hospital we go to and theyre billing trupanion for us. Not one episode with our dog passes- that I regret that decision. TRUPANION, has come through more times than I can count. We recently went through (yet another )surgery with our bloodhound. TRUPANION covered all but my 10%. FIVE STARS for Trupanion We couldnt be happier with the staff and correspondence from trupanion and the constant communication. This bloodhound has been the most costly dog we have ever owned out of six dogs and the past breeding of our golden retrievers. PET INSURANCE FROM TRUPANION MAKES A TREMENDOUS difference. HIGHLY RECOMMENDED ! FIVE STARS
Insurer: Trupanion
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Each interaction I have with the customer service associates at Trupanion are caring listen and are helpful in addressing the issue for which I am calling.
Each interaction I have with the customer service associates at Trupanion are caring, listen and are helpful in addressing the issue for which I am calling. Each person has been knowledgeable and efficient. Gerene Schmidt
Insurer: Trupanion
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Excellent customer service
Easy online claims process and quick responses.
Insurer: Trupanion
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Excellent Service made registering Easy
Your associate, Michael, who assisted in signing me up, was knowledgeable, courteous and efficient. He completed the transaction as promised. Michael did a great job representing Trupanion.
Insurer: Trupanion
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Fabulous Experience
All my claims have been processed quickly. The money is deposited directly into my account, only a few days after submission. Anyone that I have spoken with has always been extremely helpful and pleasant. I’ve already recommended Trupanion to a number of my friends. I have nothing but positive things to say about Trupanion.
Insurer: Trupanion
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