Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Review
Prompt response, very good at keeping me up to date on claim and explaining the decision regarding what was covered
Insurer: Trupanion
By:
Stephanie was patient polite and extremely helpful in walking me through the claims process.
Stephanie was patient, polite, and extremely helpful in walking me through the claims process. Her empathy was much appreciated.
Insurer: Trupanion
By:
Slow and hidden information.
I was frustrated that the app and emails did not provide progress updates while we waited for the claim to go through, which took 2 months!
Insurer: Trupanion Canada
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So very thankful
My first time trupanion experience and was extremely happy & surprised how quick and efficient everything was handled. I am pleased I took the advice of a friend.
Insurer: Trupanion Canada
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amber was very professional personal and remembered all that is going on with my dog riley and was empathetic towards my situation
amber was very professional personal and remembered all that is going on with my dog riley and was empathetic towards my situation
Insurer: Trupanion
By:
Angels for my dog, Raven,and me
I can write about this company forever. They are my angels. My dog, Raven, a rescued black lab has been insured for over 10 years. She has had a few illnesses along the way which were handled totally, according to my policy. Now at almost 12 she has Cushing s Disease and severe osteoarthritis, both of which require extensive treatment and expensive monthly meds. Claims are filed and almost immediately handled. I think back to rare times when I have perhaps bemoaned that monthly premium, but I never regret them any more than my own health insurance. It is such a relief and I am so thankful that all those years ago my vet recommended Trupanion. I am very grateful and also pleased at the personal treatment Raven and I get. Thank you.
Insurer: Trupanion
By:
Because I am very impressed with the people who work for Trupanion and the way claims are handled.
Because I am very impressed with the people who work for Trupanion and the way claims are handled. They are handled very efficiently. I couldn't ask for better service..
Insurer: Trupanion
By: