Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great service.
Great service. Still waiting for requested policy owner name change to be done.
Insurer: Trupanion
By:
Everyone has always been so helpful; Michelle in particular took the time to look into an issue and address it immediately.
Everyone has always been so helpful; Michelle in particular took the time to look into an issue and address it immediately. Resolution took less than a day, and I received notification without having to follow up.
Insurer: Trupanion
By:
Good friendly service
Good friendly service
Insurer: Trupanion
By:
Great support and timely response on claims
Great support and timely response on claims
Insurer: Trupanion
By:
My experience with submitting claims has been excellent.
My experience with submitting claims has been excellent. There is a check in the mail to me within 3-4 business days. If I need clarification on an issue it is addressed immediately. The customer service team is a pleasure to speak with. Everyone is friendly and caring. I’m very happy with Trupanion.
Insurer: Trupanion
By:
My experience with Trupanion was great!
My experience with Trupanion was great!!!
Insurer: Trupanion
By:
Never had a problem and customer service is excellent!
Never had a problem and customer service is excellent!
Insurer: Trupanion
By: