Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great insurance!
The representative was extremely knowledgeable and courteous. He explained everything clear. I researched several other policies and Trupanion gave the best service for the price.
Insurer: Trupanion
By:
everyone is always so friendly and helpful
everyone is always so friendly and helpful
Insurer: Trupanion
By:
Everyone is extremely helpful at Trupanion.
Everyone is extremely helpful at Trupanion.
Insurer: Trupanion
By:
Great sign up experience
The rep was very great and went over the details. I went with a lower deductible based of his suggested recommendation and the likelihood that my pup will probably get into things he isn’t supposed to. It was also nice to talk about what were the common things the breed typically filed claims for. Overall it was more than I wanted to spend but knowing that trupanion is behind us and here to support I am pleased.
Insurer: Trupanion
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Pleasant Enrollment Process
Straightforward, easy navigation, able to get all questions answered.
Insurer: Trupanion
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Submission is easy any time I needed to call representatives were friendly and helpful!
Submission is easy, any time I needed to call representatives were friendly and helpful! The best program in my opinion.
Insurer: Trupanion
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Very happy with Trupanion!
Have sudden onset of serious illness and process very easy and efficient!
Insurer: Trupanion
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Amazing!!
My customer service representative Michael Schultz went above and beyond to make sure I understand fully what was covered and answered every and all questions I had! Very happy with my service
Insurer: Trupanion Canada
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Good Experience so far :)
My rep Cheri is very helpful, personable, and pleasant to deal with. Its nice to not have to go on hold for half an hour to speak to someone. I have her email and direct line so it makes communicating very easy. I didn't get talked into anything out of my price range and I like how you guys have direct billing anywhere in Canada - as I plan on moving and its nice to just have an easy transition. Also having 90% coverage for the entire life is nice. The other company I was considering went up as the cat aged - up to me having to pay for 30%!
Insurer: Trupanion Canada
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great service
always great service
Insurer: Trupanion Canada
By: