Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Denied for wrong reason
They have a 14 day waiting period, my pup got a procedure at 15 days, and they used the 14 day excuse to not pay. It also took a month to get any response.
Insurer: Pets Best
By: Dan
Healthy Paws is fast, reliable, and friendly
Healthy Paws just paid $894 for Rosie's surgery, 24 hours after I submitted my claim. I'm very pleased. In the time I've been insured with them, their customer service over the phone and by email has always been friendly and efficient. This surgery was their first "test" as to whether they'd cover what I expected them to cover quickly and without hassle, and they've passed that test with flying colors. Because I didn't ever want to face a huge bill for Rosie's care that I couldn't pay, I got insurance through Healthy Paws about three years ago. After doing research, I selected Healthy Paws because they don't raise premiums or reduce benefits because of either advancing age or claim history; your pet's age determines the initial premium and reimbusement rate offered, and they only raise the premium (on the policy anniversary date) in line with increased costs in your area. Also, the annual deductible is just that, annual, not per incident. And there's no maximum payout limit per incident, year, or lifetime. I recommend Healthy Paws.
Insurer: Healthy Paws
By: Gail
After an Initial Scare, Trupanion Came Thru
Although we were severely disappointed by Trupanion's initial "coverage proposal" on the pre-authorization for Willow's dental surgery today, and had even begun analyzing the merits of/justification for maintaining this 8+-yr old policy (5 pets to-date), the final coverage outcome was far more appropriate and agreeable. Specifically, the final claim analyst seems to have recognized the ridiculousness of applying multiple "deductions per condition" to different symptoms of the same basic condition (i.e. dental/gum disease), the treatment for which is the same (i.e. extraction). It wouldn't be reasonable to apply multiple conditions deductions for, say, an ill child simply because their illness manifested in both fever, diarrhea, and rash, now would it? Trupanion FINALLY came thru appropriately, as has been our general experience.
Insurer: Trupanion
By: William
Great Insurance
I was looking for dog insurance and had all my questions answered
Insurer: Trupanion
By:
Helpful agent.
Helpful agent. A quick response and processing. Quick resolution.
Insurer: Trupanion Canada
By:
Helpful and considerate
Helpful and considerate
Insurer: Trupanion Canada
By:
I have always found the customer service very helpful and knowledgeable when I have questions about my policy or claims submitted.
I have always found the customer service very helpful and knowledgeable when I have questions about my policy or claims submitted.
Insurer: Trupanion Canada
By:
Because they are very nice and caring
Because they are very nice and caring
Insurer: Trupanion
By: