Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


February 27, 2021

My experince with the Co.

My experince with the Co. has always been excepional.

Insurer: Trupanion

By:

Useful
February 27, 2021

New Puppy!

Michael was cheerful and very helpful. He made signing up easy! It feels good to know I’ll have help if I need it.

Insurer: Trupanion

By:

Useful
February 27, 2021

Pet Insurance

The Customer Service Representative was very knowledgeable and helpful in getting me signed up. The main reason I signed up with TruPanion is the fact they have no annual deductibles.

Insurer: Trupanion

By:

Useful
February 27, 2021

Pleasantly good.

Pleasantly good. I like how Trupanion can pay the vet directly. That is mostly the reason why we chose Trupanion!

Insurer: Trupanion

By:

Useful
February 27, 2021

Quick turn around and easy to file claim

Quick turn around in getting paid and easy to file claim

Insurer: Trupanion

By:

Useful
February 27, 2021

Took great care of our beloved Dolce.

Company has been very easy to work with. We have had them for 10 years. Sent a nice email when our dog passed away. If we get a new dog we will use them again.

Insurer: Trupanion

By:

Useful
February 27, 2021

Very nice and helpful

Very nice and helpful

Insurer: Trupanion

By:

Useful
February 27, 2021

Loving Trupanion

The Trupanion team has always been compassionate & helpful! I always say Trupanion is the best pet insurance to have ! I always highly recommend Trupanion to all fur baby owners! Thanks so much for all you do for our Cassie!! Cassie has a number of health issues & Trupanion has always been there to help !! Thanks for all you do!! Brenda & Cassie ????????

Insurer: Trupanion Canada

By:

Useful
February 27, 2021

Doesn’t get much better!

Trupanion has awesome customer service and fast claim payment. I have had no issues with them and recommend the company highly.

Insurer: Trupanion

By:

Useful
February 27, 2021

Easy reimbursement

I took a picture of my bill and submitted it. I was reimbursed within one week

Insurer: Trupanion

By:

Useful

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