Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Feel satisfied with the coverage and service.
Feel satisfied with the coverage and service.
Insurer: Trupanion
By:
Great to work with!
Love you guys. Love how easy it is to work with you. No begging, no calls, no frustration.
Insurer: Trupanion
By:
My question was answered quickly and easily.
My question was answered quickly and easily.
Insurer: Trupanion
By:
Although I have had a Trupanion policy for several years several weeks ago was the first time that I filed a claim.
Although I have had a Trupanion policy for several years, several weeks ago was the first time that I filed a claim. The customer service representative who answered my call was extremely polite, friendly and professional. She very patiently explained to me exactly how to quickly and efficiently file the claim, and what to expect in the future. Also, I apparently had an issue with my login information and she steered me through that process as well. Wonderful experience!
Insurer: Trupanion
By:
as always great service and great people
as always, great service and great people
Insurer: Trupanion
By:
Easy to use!
It was really easy to register & set up my account.
Insurer: Trupanion
By:
Great service love the chat feature.
Great service, love the chat feature. Ali, was wonderful and so helpful with all of my questions and concerns. They're literally available 24/7.
Insurer: Trupanion
By:
I know that Trupanion is a great Insurance and I really will recommend it if someone ask me about it.
I know that Trupanion is a great Insurance and I really will recommend it if someone ask me about it. Also, whenever I have questions, chat is always available and that is so great.
Insurer: Trupanion
By: