Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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agent was very friendly and helpful
agent was very friendly and helpful
Insurer: Trupanion Canada
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Love Trupanion
As usual, always an easy experience.
Insurer: Trupanion Canada
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Wonderful Company
Always prompt and excellent service
Insurer: Trupanion Canada
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Because Emilee and everyone that I have dealt with at Trupanion have all been great and always help me with what I need.
Because Emilee and everyone that I have dealt with at Trupanion have all been great and always help me with what I need. Thank you!
Insurer: Trupanion
By:
Easy Claims Process
The Trupanion claims process is very simple. I scan in my vet receipt to my computer, then answer a few questions on the Trupanion website and upload my scanned receipt. I receive a confirmation that they received my claim and I usually have the money deposited in my bank account in a few days.
Insurer: Trupanion
By:
Easy Peezy
trupanion made the process very easy. If the rest of the insurance claims, etc is this easy there is no way I wouldn't recommend Trupanion. My experience with my last pet insurance company was less than great
Insurer: Trupanion
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Great customer service & great insurance!
Great customer service & great insurance!!!! Love Trupanion!!!! I feel so secure knowing they are here to protect my “Bella”.
Insurer: Trupanion
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Great experience
The Representative that I spoke to was very nice! She was friendly, knowledgeable, and explained my policy well as well as took the time to answer all my questions.
Insurer: Trupanion
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Nuts about our Basset's policy
My playful Basset Hound was running around the back yard with a huge acorn in his mouth and accidentally swallowed it. Three days later, he had an emergency enterotomy to remove the bowel obstruction. Before leaving the clinic, I paid the vet bill in full and my vet electronically submitted the insurance claim. In less than two weeks, Trupanion notified me they received the claim, processed it, and reimbursed my bank account as promised. Overall, I am very impressed with the service. My family is also grateful our beloved Basset Hound has fully recovered from his injury. Many pet owners want the best for their furry family members, providing them nutritious food, safe toys, and a comfortable, clean bed. Yet, they overlook the most important need for medical care. Every dog I have owned has inherited at least one or more medical conditions that require treatment, especially in their senior years. Vet care costs have dramatically increased for the same reasons that impact human heath care. I strongly recommend getting Trupanion insurance as soon as you welcome a new pet into your home.
Insurer: Trupanion
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