Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent in service and care!
We have had this service for many years and have been very satisfied! the customer service, the online system for claims, and the all round care of this company puts them in my number one spot. When my Doberman Crade Eyian passed away last year they did not hesitate to refund the unused paid insurance, they even sent a card! The staff member who I spoke with was very kind and showed a lot of compassion. Now with Crade gone we have been utilizing the insurance for our other pup named Bella Nox who is 10 now and is going through tests for Cushing Disease , and let me tell you the coverage for all the tests and medications is well worth the monthly payments. Your refund is 2-4 weeks, but submitting everything takes seconds. I have no problem waiting on the refunds as the service is what I truly care about. If information is missing on a claim they will contact you immediately to ensure you get the refund. I fully recommend Pets Plus Us!!
Insurer: Pets Plus Us
By: Kamil
Dependable and valuable pet insurance
I have owned several dogs previous to my being blessed with my Hava Apso, Lucy Lu. I have never had pet insurance with any of my dogs, until Lucy. Healthy Paws was recommended to me by a neighbor who subscribes. When she asked me if I have ever had pet insurance before and my answer was "no" she recommended Healthy Paws. One of the smartest most valuable moves I have ever made. Lucy had to have two surgeries to correct a bone problem in her leg. The costs were astronomical and thank heavens for Healthy Paws. They were fast, courteous and reimbursed me immediately, within days of my claim. Never had problems or additional worries with each claim submitted. They are absolutely wonderful and reliable. I have recommended them to many others. Highly recommend HEALTHY PAWS
Insurer: Healthy Paws
By: Kathleen
Thanks Healthy Paws plan was able to provide the best medical care to my dog and cat
Thanks Healthy Paws Insurance my dog have an access to the best medical care. I am happy member since 2012. The service is excellent and the claims are getting processed for less than 24 hrs after submission.
Insurer: Healthy Paws
By: Victoria
Feel satisfied with the coverage and service.
Feel satisfied with the coverage and service.
Insurer: Trupanion
By:
Great to work with!
Love you guys. Love how easy it is to work with you. No begging, no calls, no frustration.
Insurer: Trupanion
By:
My question was answered quickly and easily.
My question was answered quickly and easily.
Insurer: Trupanion
By:
Although I have had a Trupanion policy for several years several weeks ago was the first time that I filed a claim.
Although I have had a Trupanion policy for several years, several weeks ago was the first time that I filed a claim. The customer service representative who answered my call was extremely polite, friendly and professional. She very patiently explained to me exactly how to quickly and efficiently file the claim, and what to expect in the future. Also, I apparently had an issue with my login information and she steered me through that process as well. Wonderful experience!
Insurer: Trupanion
By: