Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great pet insurance that cares!
I have needed Trupanion 2 times over my dog's life time and both times they have been so kind in explaining the process, and quickly processing claims. It has been such a relief knowing that I did not need to factor financial cost into making decisions regarding my dogs care. I truly believe that having access to this coverage enabled us to pursue treatments that have extended our dogs life, improving the quality of his life as well. Very grateful and glad we made the decision to go with Turpanion.
Insurer: Trupanion
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Great policy options
Excellent job of explaining policy options, and considerations
Insurer: Trupanion
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We have a very easy transaction.
We have a very easy transaction. He knew my account number when he answered the phone, I didn’t have to search for it!
Insurer: Trupanion Canada
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Everyone is so pleasant and patient.
Everyone is so pleasant and patient. Answer all questions. Responses and return calls are immediate. They care about you pet and health issues. They offered insite and information about both my pets' health and allergies.
Insurer: Trupanion
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Very pleased
The enrollment process was easy, my questions were answered, I was very pleased that the person enrolling my dogs was not pushy.
Insurer: Trupanion
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Very polite and accessible
Very polite and accessible
Insurer: Trupanion
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Always a pleasure to work with your people they’re all kind and helpful - they’re all just super nice compassionate people your training must be terrific and your whole company attitude is just excellent.
Always a pleasure to work with your people, they’re all kind and helpful - they’re all just super nice compassionate people, your training must be terrific and your whole company attitude is just excellent. You came through for my 11 yr old dachshund Cindy. My biggest concern when I got her was if she would ever have back problems - I wanted her to always have the best care so I signed up with Trupanion all those years ago. As careful as I’ve always been.....she has IVDD. Trupanion came through for me and now I only have to focus on taking care of Cindy as she recovers so that whatever the outcome is she will have the best life and she deserves it. Thank You!
Insurer: Trupanion Canada
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Happy with service knowledgeable
Happy with service , knowledgeable
Insurer: Trupanion Canada
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I had a really good experience with Trupanion; they directly paid my vet without any waiting around for a claim to be accepted or denied.
I had a really good experience with Trupanion; they directly paid my vet without any waiting around for a claim to be accepted or denied. When my kitten was sick Trupanion helped me to pay for his x-rays and ultrasound and accepted my claim for a surgery. Fortunately, it was a false alarm but it definitely proved that getting Trupanion is worth it. Now I know my cat is protected if anything ever happens to him.
Insurer: Trupanion Canada
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