Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great insurance Great help
Great experience You always help me
Insurer: Trupanion
By:
Everyone I speak to are so pleasant and helpful ALWAYS!
Everyone I speak to are so pleasant and helpful ALWAYS!!!!!!!:)
Insurer: Trupanion
By:
First Time Claimant
The process to submit the claim was easy, the feedback as to submission and acceptance was timely, however, after being a customer for over two years having the claim not paid or partially paid was disappointing. I believe that there is a process you must follow, however, I was disappointed in the result.
Insurer: Trupanion
By:
Always kind and helpful
Always kind and helpful
Insurer: Trupanion
By:
Animal hero's for your pet.
I tell ppl about it and hope someone will call to get info. Your the best Pet Ins Co I have ever had. Been with you since November 2010.Always friendly and helpful staff and the claims are always done quickly and so appreciated. We plan on getting another dog at some point ,and you will be our Company no doubt. Very compassionate as well which is also very important .
Insurer: Trupanion
By:
Anna
Thé one query I had was answered immediately by the person on the phone when I rang at about 9pm local.
Insurer: Trupanion
By:
Because all my claims processing has completely stopped for almost 5 months.
Because all my claims processing has completely stopped for almost 5 months. I have called three times jie and gotten “we will look into it” and nothing is done. What is going on?? I am a huge proponent of pet insurance and refer my clients regularly. Now I am rethinking referring trupanion exclusively.
Insurer: Trupanion
By:
Because your employee was very nice.
Because your employee was very nice. She was jolly.
Insurer: Trupanion
By: