Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great experience at Trupanion
Jessica was friendly, knowledgeable, patient with all my questions, friendly and easy to talk to.
Insurer: Trupanion Canada
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Always helpful and knowledgeable
Always helpful and knowledgeable
Insurer: Trupanion
By:
Answered all my questions and saved me a lot of time!
Answered all my questions and saved me a lot of time!
Insurer: Trupanion
By:
I had one small question after my sign up time and called in and got an extremely helpful representative.
I had one small question after my sign up time and called in and got an extremely helpful representative.
Insurer: Trupanion
By:
I just had a fabulous on line chat with a representative She was very knowledgable and explained things very clearly.
I just had a fabulous on line chat with a representative She was very knowledgable and explained things very clearly. As well, the claims are usually processed very fast. I just wish there was a way to get the reciepts connected with the claim form easily in one step on line instead of filling it out, printing and then scanning and then emailing to Trupanion.
Insurer: Trupanion
By:
Lee was really helpful and so was Becky.
Lee was really helpful and so was Becky. Everyone is so nice. I feel my dog will be well taken care of by this insurance plan.
Insurer: Trupanion
By:
The coverage is amazing and the Trupanion team is always so friendly and helpful!
The coverage is amazing and the Trupanion team is always so friendly and helpful!
Insurer: Trupanion
By:
Terrible
Please stay away of this insurance if you love your pets and your pocket They will never give you the deductible is very hard to deal with them
Insurer: Spot
By: Pam
Fast and thorough
When I filed the claim, I was notified that it would be processed by a date three weeks in the future. In fact, it was processed within a week. The friend who recommended Pets Best to me had told me that they processed claims promptly, but this was still a pleasant surprise.
Insurer: Pets Best
By: Emily