Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


March 16, 2021

Claims

Great customer service and quick pre-approval process!

Insurer: Trupanion

By:

Useful
March 16, 2021

Great people to insure my dogs with

Great people to insure my dogs with

Insurer: Trupanion

By:

Useful
March 16, 2021

Always receive excellent service

Always receive excellent service

Insurer: Trupanion Canada

By:

Useful
March 16, 2021

Ashley was knowledgeable and helpful.

Ashley was knowledgeable and helpful.

Insurer: Trupanion Canada

By:

Useful
March 16, 2021

I was looked after very promptly.

I was looked after very promptly.

Insurer: Trupanion Canada

By:

Useful
March 16, 2021

Dogmom pleased with excellent service!

All aspects of the service are top notch. Representatives were helpful, polite, kind and efficient. My claims were easy to submit and they were taken care of quickly.

Insurer: Trupanion

By:

Useful
March 16, 2021

Always predictable prompt efficient and timely.

Always predictable, prompt, efficient and timely.

Insurer: Trupanion

By:

Useful
March 16, 2021

Answered right away and answered all my tons of questions with so much knowledge and patience.

Answered right away and answered all my tons of questions with so much knowledge and patience.

Insurer: Trupanion

By:

Useful
March 16, 2021

Greatest decision I’ve made

Fast, friendly and helpful service!

Insurer: Trupanion

By:

Useful
March 16, 2021

Unexpected Emergency

Very Quick. Like that I can submit the claim through my vet at the time of my visit. Covered me on a unexpected emergency. Money also can be deposited directly into your account. Great company.

Insurer: Trupanion

By:

Useful

Compare top pet insurance providers plans.

For puppies and kittens, please estimate your pet's full-grown weight.