Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Never thought I would need it, so GLAD I have it!
As a disabled veteran with a service dog and part of a WorkingDogsForVets service dog organization, I’ve seen other service dog owners dealing with unexpected veterinary bills for their best friend. I decided to go ahead and get her Insured for less than he cost of a cellular plan. And I’m glad I did! One day she started walking funny. Worried and afraid, I took her into the veterinarian. X-rays revealed she had torn her cruciate ligament and dislocated her knee. Her best option was to have a TPLO (Tibial Plateau Leveling Osteotomy) and a luxating platella repair. Not only are they amazing and kind on the phone, but within 10 days I had been reimbursed! Make sure you have your dogs health records, including doctors notes submitted before you actually need them.
Insurer: Healthy Paws
By: Gabriela
Excellent customer service and coverage!
My puppy Zoey has been on Embrace pet insurance for the past 3ish months now and we couldn’t be happier! They cover just about everything we need, and every time I’ve called an Embracer with questions or concerns they have been answered and fulfilled perfectly. For anyone bringing home a new puppy or any pet, Embrace has the best coverage and seems to have the most flexible plans out there!
Insurer: Embrace
By: Sam
Healthy Paws really helped a stressful situation be more manageable.
My Bengal cat was suddenly in pain and had a difficult time walking. After an examination with a local vet it was recommended he see an orthopedic surgeon. Unfortunately due to the current pandemic my cat had to wait a month before he could see a surgeon. It was determined he needed MPL & FHO surgeries on his left side. These surgeries were not affordable and the vet & surgery bills exceeded over $6K. Had I not had a policy with Healthy Paws I would be responsible for all this debt. Submitting the invoices and medical records through the site was easy and Healthy Paws quickly sent me the funds without any issues which really helped ease the stress of caring for my kitty after his surgeries. I highly recommend any pet parent get a policy with Healthy Paws Insurance. You never know when your fur babies will need help.
Insurer: Healthy Paws
By: Laura
Healthy Paws Saved my Dogs (Clementine) Life
I cannot say enough about this company and how it's more than just a pet insurance company. I can't think of another vendor I've ever worked with in any industry that has been easier and better to work with than Healthy Paws. I first started working with them about 7 years ago for my bulldog Clementine. She has had many health issues and surgeries throughout the years. Claims are easy to fill and they are extremely fast too reimburse. Most recently we had an emergency situation with my bulldog came out of her normal boarding with trouble breathing. It got worse and worse throughout the day and I had to bring her to the ER. They immediately sedated her and gave me feedback that she needed emergency surgery and might not make it. In addition to that, they told me she was the most critical animal at the hospital and if I hadn't brought her in within the hour she probably would not have made it. It was a lot of money to go through this emergency surgery and the hospital needed about $2,500 right away to keep her going through the night. I gladly paid it and had the confidence that Healthy Paws would cover and reimburse me the 90% I had signed up for. I called them the next day after receiving the full estimate which was about $13,000. Health Paws jumped on the phone with me and went through all of the details directly with the animal hospital. They took care of the entire situation so that I didn't have to worry about anything. The surgery was a success, and we got Clementine home after a few days. When I called Healthy Paws to make sure everything worked out, I realized that not only had the hospital been paid in full, but they had also reimbursed me the money I overpaid originally on that night. They saved my dogs life. I signed up my second dog (Dakota) the minute we got her. There aren't many companies out there that I "love". I can safely say that I absolutely love healthy paws, and my family and I thank them from the bottom of our hearts.
Insurer: Healthy Paws
By: Mark
The best possible pet insurance
Have been a member for years, with multiple dogs. Wonderfull policy. Been there for us throughout Rose's treatment for her liver condition. No haggling over bills. People there very responsive and caring if I need to call
Insurer: Trupanion
By: Carole
Crooks
This company barely pays for anything and as your dog ages they pay for less and less. They are crooks and do not actually care about the animals but rather how much money they are going to make off you. There are so many better companies — to recommend a few ((pumpkin, spot, and lemonade)) all which cover more and have better customer service.
Insurer: Trupanion
By: Sarah
Claims
Great customer service and quick pre-approval process!
Insurer: Trupanion
By:
Great people to insure my dogs with
Great people to insure my dogs with
Insurer: Trupanion
By:
Always receive excellent service
Always receive excellent service
Insurer: Trupanion Canada
By:
Ashley was knowledgeable and helpful.
Ashley was knowledgeable and helpful.
Insurer: Trupanion Canada
By: