Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Service!
Been very happy with the services I have received from Healthy Paws. I started the service with I got my puppy chocolate lab he was 13 weeks old. He is now 5 1/2 years old and just suffered a CCL injury on his rear leg. The surgery is stressful enough but working with Healthy Paws was effortless. I submitted the surgery Invoice and within a week it was approved and a check is on the way. They have also followed up to see how my boy is feeling. Great service! Highly Recommend
Insurer: Healthy Paws
By: Giles
If I could give a negative score, I would
Be wary of this company. They will charge multiple deductibles for things even though they are related to the same issue. It’s a money making scheme, and they try to pay as little as possible.
Insurer: Trupanion
By: Jan
Incredible Customer Service & Easy Claim
Okay so our dog Winnie has Fractured Coronoid Process in her joints (common in pure-breeds which she isn't). The procedure was ~$7k. We thought we were screwed. HealthyPaws Customer Service supported us the whole way. They provided Direct Pay so we only had to pay our deductible rather and got back to us in less than 2 days. They don't cover everything which is a huge bummer. For example, they won't cover the $200 consultation fee to tell us that Winnie had FCP.
Insurer: Healthy Paws
By: Michael
Waste of money, horrible experience!
Absolutely the worst experience with pet insurance. Denied a claim for "pre-existing" while it wasn't. Tried to call multiple times-- on hold over an hour each time before it gets disconnected. Tried to request a chat with representative to get a clue for next step-- nothing. You get auto replies to all of your emails. When submit a claim, you are given few small sentences to explain so basically you are in 100% relying on the claim department to do their job. They only care about your premiums, good luck getting anything covered. I am canceling this scam.
Insurer: Pets Best
By: Natalia
Although I have not had a claim approved yet as I just submitted my first one I have found each and every person I have spoken to very helpful regarding what I have called for!
Although I have not had a claim approved yet as I just submitted my first one, I have found each and every person I have spoken to very helpful regarding what I have called for!
Insurer: Trupanion Canada
By:
I have recommended Trupanion to many of my friends and family members.
I have recommended Trupanion to many of my friends and family members. The advisors are always very helpful and supportive. I would never have a pet that is not insured by Trupanion.
Insurer: Trupanion Canada
By:
I have searched for pet insurance for the past 2 months and this is by far the best coverage plan i have seen plus extremely helpful any quick customer service
I have searched for pet insurance for the past 2 months and this is by far the best coverage plan i have seen plus extremely helpful any quick customer service
Insurer: Trupanion Canada
By:
Good first experience
The advisors I spoke to were friendly and the signup was extremely quick and painless.
Insurer: Trupanion Canada
By: