Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Good service.
Good service. Excellent communication
Insurer: Trupanion
By:
Based on our experience and dealings with Trupanion since 2004.
Based on our experience and dealings with Trupanion since 2004. Courteous and prompt service with the phone representatives to settling requests it all seems to be going seamless with a 24hr phone service. The representatives Love pets, are friendly & they refer calls in a timely manner.
Insurer: Trupanion Canada
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Because you are always there for Cinder when we need help keeping him healthy & happy ??.
Because you are always there for Cinder when we need help keeping him healthy & happy ??.
Insurer: Trupanion Canada
By:
Effortless
Having the vet clinic submit the claim was effortless, and it was appreciated during a stressful time.
Insurer: Trupanion Canada
By:
Promptness makes Purr-fect!
I was grateful to receive Trupanion’s contribution promptly this time around.
Insurer: Trupanion Canada
By:
Simply because very tentative two pets needs and personable
Simply because, very tentative two pets needs and personable
Insurer: Trupanion Canada
By:
So far it's been a really positive experience.
So far it's been a really positive experience. We're very happy we got insurance as our dog ended up having seizures. Our other dogs never had any major issues, so we weren't sure if it was necessary, but certainly glad we went with Trupanion. On the few times we needed to call, the people answering have always been friendly, empathetic and typically resolved things quickly.
Insurer: Trupanion Canada
By:
Amazing Service
The call centre employee was amazing
Insurer: Trupanion Canada
By: