Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very bad, shady business
I enrolled my ShiTzu at 7 weeks old. All 6, except one, claim have been rejected due to prior conditions. How could this be? Now 7 months old, would have I waited that long to treat him for any health reason? Furthermore, you cannot reach anyone by phone. These people are crocks, think careful before wasting your money with these people.
Insurer: Pets Best
By: Rita
A sincere and genuinely caring staff that made the process clear and simple.
Highly recommend to pet owners. Thank you for an easy process from first time puppy owners.
Insurer: Trupanion
By: Dave
Best fast service ever
My boy was diagnosed with Diabetes 3/1/21 and the 1st week I put 3 different claims in. After My deductible each claim was processed and paid within 1 week from the day I submitted it. Right now he goes once a week and each week I get 80% back. The only thing that hasn't been covered was the special food which I knew wouldn't be. If you are looking for Insurance for your pets I highly recommend Pets Best! Thank you for your great service!
Insurer: Pets Best
By: Sherry
Simply amazing
The young lady who helped me was truly amazing. She was so very patient and explained everything to me three times over. She was understanding to all of my needs and was able to assist me and get me exactly what my pet needs. I’m so very thankful and excited for my new pet
Insurer: ASPCA
By: Charrise
Good service.
Good service. Excellent communication
Insurer: Trupanion
By:
Based on our experience and dealings with Trupanion since 2004.
Based on our experience and dealings with Trupanion since 2004. Courteous and prompt service with the phone representatives to settling requests it all seems to be going seamless with a 24hr phone service. The representatives Love pets, are friendly & they refer calls in a timely manner.
Insurer: Trupanion Canada
By:
Because you are always there for Cinder when we need help keeping him healthy & happy ??.
Because you are always there for Cinder when we need help keeping him healthy & happy ??.
Insurer: Trupanion Canada
By:
Effortless
Having the vet clinic submit the claim was effortless, and it was appreciated during a stressful time.
Insurer: Trupanion Canada
By: