Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Great customer service.
Great customer service.
Insurer: Trupanion
By:
Awesome support for any questions I had.
Awesome support for any questions I had.
Insurer: Trupanion Canada
By:
I always feel I’m talking to someone who wants to make me happy as a client and meet my dog’s needs when I call Trupanion.
I always feel I’m talking to someone who wants to make me happy as a client and meet my dog’s needs when I call Trupanion. The team has been very helpful for many years and we plan on signing our new puppy up with Trupanion
Insurer: Trupanion Canada
By:
I have never had a difficult encounter with any member of the Trupanion community.
I have never had a difficult encounter with any member of the Trupanion community. They have always been helpful and courteous. It is so nice to hear a pleasant voice on the end of a phone call.
Insurer: Trupanion Canada
By:
Trupanion has provided all services I have required in a timely professional and understanding way.
Trupanion has provided all services I have required in a timely, professional and understanding way. The smooth interactions between Trupanion and veterinary professionals takes much of the stress out of dealing with a sick much loved pet.
Insurer: Trupanion Canada
By:
Because I've had a claim outstanding since December and it's still in review.
Because I've had a claim outstanding since December and it's still in review. I've called several times. My vet has sent the outstanding records. Camille had the records resent from my vet's office and forwarded them to claims. It's still not settled.
Insurer: Trupanion
By: