Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Top Rated Experience
Our highly energetic puppy Balto suddenly got very sick and began throwing up everyday. After seeing he threw up blood, we immediately rushed him into the ER-VET where they ran a series of blood tests and diagnostics then put him on medication. After the 10 days he was still vomiting, so he needed an ultrasound. Luckily - It turned out to be something he ate in the yard and wasn't anything serious. He is live and well today. On top of the stress of worrying, we faced large unexpected vet bills each time. Pets Best reimbursed us 90% of the fees in just a matter of weeks. It was a wonderful, top rated experience. It was so easy to file a claim off my own phone and received full reimbursement in direct deposit in no time. I'm so grateful for having this insurance to cover our fees - Thank you Pets Best for taking great care of us! 5 Star Rating!
Insurer: Pets Best
By: Gina
Worse Service keep asking all the time records and delays paying claims
We sent all the information they asking for...and still delaying our claim saying still missing information it have been three weeks ..spoke with them 3 times not results...terrible company
Insurer: Healthy Paws
By: Peter
Best Insurance Ever !!
This is the most Reliable and transparent insurance company. Highly recommend
Insurer: Trupanion
By: Mica
Trupanion is the BEST!
I am so happy that I decided to choose Trupanion because 1) the claim process is easy, 2) customer service employees are TRULY one of the friendliest, anywhere! 3) claims are, fair and prompt. I have had Trupanion for 3 pets (approximately 10 years now) and I recommend it to family, friends and Veterinarians. I was not paid to write this review.
Insurer: Trupanion
By: Gayle
Great customer service.
Great customer service.
Insurer: Trupanion
By:
Awesome support for any questions I had.
Awesome support for any questions I had.
Insurer: Trupanion Canada
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I always feel I’m talking to someone who wants to make me happy as a client and meet my dog’s needs when I call Trupanion.
I always feel I’m talking to someone who wants to make me happy as a client and meet my dog’s needs when I call Trupanion. The team has been very helpful for many years and we plan on signing our new puppy up with Trupanion
Insurer: Trupanion Canada
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