Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Quick and Easy
Extremely easy and fast submitting claims especially when using their app. Sometimes the claim is completed within the same day and direct deposited into my bank account on file. Rarely need to have any correspondence with anyone.
Insurer: Healthy Paws
By: David
Frustrating
Don’t waste your time with this company. They are extremely frustrating to deal with when processing a claim. Reached out to my vet 3 times to send additional information and they still will not process my claim. Spoke with customer service, he was extremely nice, and seemed helpful at the time. A week later they still will not process the claim. I should have known pet insurance is just a big scam.
Insurer: Embrace
By: Zachary
Great service
Good website with lots of info and comparison data. Customer service very helpful when I called with questions from Julie Napolitan.
Insurer: Trupanion
By:
Great service and fast approval of claim
Great service and fast approval of claim
Insurer: Trupanion
By:
Always helpful and take care of my needs
Always helpful and take care of my needs
Insurer: Trupanion Canada
By:
Because u all have been very helpful and understanding.
Because u all have been very helpful and understanding. Thank you ??????
Insurer: Trupanion Canada
By:
Cannot beat this service!
Had some questions getting set up online with the same day exam code, called Trupanion and was on hold for less than 5 minutes. They got me all set up within 10 minutes.
Insurer: Trupanion Canada
By:
I’m new to trupanion but satisfied with the service so far.
I’m new to trupanion but satisfied with the service so far.
Insurer: Trupanion Canada
By:
So far I have had excellent customer service when I have dealt with your company
So far I have had excellent customer service when I have dealt with your company
Insurer: Trupanion Canada
By: