Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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you are always helpful
you are always helpful
Insurer: Trupanion
By:
Timely reviews and feedback provided
Claim reviews are very timely and always reviewed with comments attached. I appreciate all of you
Insurer: Trupanion
By:
great customer service!
great customer service!
Insurer: Trupanion
By:
Helpful thoughtful so obviously caring knowledgeable!
Helpful, thoughtful, so obviously caring, knowledgeable! Excellent customer service. Thank you so much.
Insurer: Trupanion
By:
pleased
I was happy about how quickly I got someone on the phone to answer my questions.
Insurer: Trupanion
By:
My previous experience with you and the person who helped me was very nice and informative
My previous experience with you, and the person who helped me was very nice and informative
Insurer: Trupanion
By:
Polite and very helpful .
Polite and very helpful .
Insurer: Trupanion
By:
The customer service is amazing
The customer service is amazing
Insurer: Trupanion
By:
The people at Trupanion have always been very helpful and sympathetic.
The people at Trupanion have always been very helpful and sympathetic. It is easy to get our vets to send the paperwork in and we hear back promptly. We have been very satisfied with all our dealings with Trupanion.
Insurer: Trupanion
By:
Well since I am a new customer with a very young Cavalier King Charles Spaniel I have just had wonderful experiences with Everyone I have spoken with.
Well since I am a new customer, with a very young Cavalier King Charles Spaniel, I have just had wonderful experiences with Everyone I have spoken with. Each person is a great asset to Trupanion Owen answered my call yesterday and seemed to genuinely care about my puppy, Layla. I even told him that he sounded liked he cared. He thanked me, and said he did care. Wow, imagine how good and cared for I felt for my little Layla. I have had dogs my entire life and Trupanion is my first insurance that I have enrolled in and I am so very glad that I did. I have told everyone that I know to get Trupanion. Thank you!
Insurer: Trupanion
By: