Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Uploading documents is easy the website is easy to use and I spoke with an operator and she was very informative and friendly.
Uploading documents is easy the website is easy to use and I spoke with an operator and she was very informative and friendly.
Insurer: Trupanion
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You all have been very kind and helpful.
You all have been very kind and helpful.
Insurer: Trupanion
By:
Ashley was exactly what I needed.
Ashley was exactly what I needed.
Insurer: Trupanion
By:
Great Service
Based on my dogs heart condition, my claims for her heart medication are quickly handled. Appreciate the ease with which it is done.
Insurer: Trupanion
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Best Pet Insurance Program
Best insurance ever. Rapid reimbursements and coverage for all issues. Very nice representatives that assist with all your needs. Could not be happier.
Insurer: Trupanion
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Great customer service
Great customer service
Insurer: Trupanion
By:
Great experience
My dog was diagnosed with a mast cell tumor that required a board certified surgeon to remove. I work at my dogs regular vet. When the trupanion rep called I spoke to her directly. She was very helpful and understanding. Answered all of my questions and made me feel better about the situation.
Insurer: Trupanion
By:
Pleasant phone experience ALWAYS
Pleasant phone experience ALWAYS
Insurer: Trupanion
By:
Trupanion Rocks!
The claims process was quick and easy. I received reimbursement within a week of submission. You guys are the best. I'm so comforted knowing that my sweet girl is covered by you.
Insurer: Trupanion
By:
This was the first time I had to use my pup's insurance since she became a member of the family 3 years ago.
This was the first time I had to use my pup's insurance since she became a member of the family 3 years ago. Customer service was very helpful and courteous and the claims process was very user friendly. Once the claim was sent, Trupanion reviewed, responded, and reimbursed me in just 2 days. Thank you so much Trupanion for everything.
Insurer: Trupanion
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