Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best insurance out there. So fast to responding.
This pet insurance is wonderful. They keep you updated, and is fast.I have friends that have switched to Embrace and love it more than their other pet insurance they had.
Insurer: Embrace
By: Denise
Disappointed
The cost increases significantly every year. Our current monthly cost is $60 for a 6 year old dog with no pre-existing conditions and no history of illness. I'm so disappointed in how the customer service is handled. We will be cancelling once we identify a new insurer.
Insurer: Healthy Paws
By: D
you are always helpful
you are always helpful
Insurer: Trupanion
By:
Timely reviews and feedback provided
Claim reviews are very timely and always reviewed with comments attached. I appreciate all of you
Insurer: Trupanion
By:
great customer service!
great customer service!
Insurer: Trupanion
By:
Helpful thoughtful so obviously caring knowledgeable!
Helpful, thoughtful, so obviously caring, knowledgeable! Excellent customer service. Thank you so much.
Insurer: Trupanion
By:
pleased
I was happy about how quickly I got someone on the phone to answer my questions.
Insurer: Trupanion
By:
My previous experience with you and the person who helped me was very nice and informative
My previous experience with you, and the person who helped me was very nice and informative
Insurer: Trupanion
By: