Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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You didn’t cover her doctors visits where they have to have follow up appointments to see her for her surgery and her tumor.
You didn’t cover her doctors visits where they have to have follow up appointments to see her for her surgery and her tumor. That’s not good service if I have to have appointments for a serious illness. I’m bummed at your service. I’m hoping you will modify this
Insurer: Trupanion
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Satisfied
I called and was answered right away they then called the vet themselves to request the invoice and within a day I was approved
Insurer: Trupanion
By:
Thank goodness for Trupanion!
My experience was wonderful. Trupanion has been there for jimmy every step of the way. He has endured so many unexpected ailments and I am so happy I signed up with Trupanion!
Insurer: Trupanion
By:
Great
Person helpful in explaining how insurance worked
Insurer: Trupanion
By:
The person on the phone was very helpful.
The person on the phone was very helpful.
Insurer: Trupanion
By:
Everyone on the phone that I have talked to has been so helpful in answering all my question.
Everyone on the phone that I have talked to has been so helpful in answering all my question. I am so glad I have Trupanion Ins.
Insurer: Trupanion
By:
Good customer service and coverage for my fur baby
Good customer service and coverage for my fur baby
Insurer: Trupanion
By:
No pleased
I have had insurance on my dog since 2016 and made only two claims prior. Definitely not in agreement with the way TruPanion worded this most recent claim. It appears TruPanion is seeking a way to avoid a valid claim per my coverage.Also not pleased with the way you send invoices that note what was paid and what was no covered. Need to do so line by line per bill from veterinarian so owners can understand.
Insurer: Trupanion
By:
I've called with questions a few times and am always greeted professionally and the person on the call has always been very helpful.
I've called with questions a few times, and am always greeted professionally, and the person on the call has always been very helpful.
Insurer: Trupanion
By: