Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Outstanding, caring team
I've never purchased pet insurance before, and I made several inquiries and spoke with different representatives. Every single communication was professional and helpful. Outstanding, caring team - thank you.
Insurer: AKC
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A great experience!
An incredibly smooth claims process. I filed online and received an email confirmation. Within days my claim was confirmed and paid out. Totally satisfied customer here!
Insurer: Trupanion
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My contact was warm friendly & efficient.
My contact was warm, friendly & efficient.
Insurer: Trupanion
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My issue was resolved in a timely manner.
My issue was resolved in a timely manner.
Insurer: Trupanion
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Trupanion Review
The people that I talked with were very kind and helpful. For that reason, I would recommend Trupanion.
Insurer: Trupanion
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The person helping me was very friendly and compassionate and answered all my questions.
The person helping me was very friendly and compassionate and answered all my questions.
Insurer: Trupanion
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The rep was professional.
The rep was professional. However I was not happy with the response stating Trupanion would not pay for a specialist to determine if my pet was to have surgery that day. It was not just an “exam”, it was like a pre op consult he determined surgery was not needed, which was great news. So when the claim was denied I was really shocked that it wasn’t covered. I have had exceptional service before and this is not what I expected. The rep said “it was just an exam”. REALLY??????
Insurer: Trupanion
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excellent
very friendly and pleasant to talk to.answer questions in a professional manner
Insurer: Trupanion
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