Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Any contact has always been easy and everyone very helpful!
Any contact has always been easy and everyone very helpful!
Insurer: Trupanion
By:
Trupanion: Best pet insurance and worth the peace of mind
I spoke with customer service rep Tanner to set up Trupanion pet insurance for my 10-week old puppy, taking advantage of discounts offered through my VCA vet within 24 hours of his wellness exam. Tanner was so friendly, very knowledgeable and helpful. After signing up with Tanner, the next day (still within the 24-hour window), I spoke to customer service rep Dan and signed up for Trupanion's holistic services coverage. Dan was great...passionate about the work he does and explained the details of the plan. I did a lot of research between Nationwide Pet Insurance and Trupanion. Don’t be fooled by Nationwide's coverage...they can cancel your coverage at their discretion with ten days written notice. Speaking with Tanner and Dan reinforced that I made the right decision to sign up with Trupanion.
Insurer: Trupanion
By:
Paying for Zoe’s knee surgery
The gal at the vet took care of it for me. She had some trouble trying to link to my account at first but finally got it. And then everything worked. I hope
Insurer: Trupanion
By:
Well Done!
everything fine, very nice people to talk to.
Insurer: Trupanion
By:
Absolutely the best!
Excellent service at an affordable price point. If you have a new puppy and don’t do Trupanion that would be a big mistake
Insurer: Trupanion
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