Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Surgery on a beloved pet is stressful...
but Trupanion makes ir a little easier. Trupanion provided an estimate before the surgical procedure so I knew what my financial responsibility would be. My vet filed the paperwork and was paid directly by Trupanion. Trupanion has covered my cat Watson for eight years and I'm very pleased with the service.
Insurer: Trupanion
By:
Courteous and answered my wuestion
Courteous and answered my wuestion
Insurer: Trupanion
By:
Great customer service and made the claim process super easy.
Great customer service and made the claim process super easy.
Insurer: Trupanion
By:
Great customer service by Cristian.
Great customer service by Cristian.
Insurer: Trupanion
By:
Happy with Trupanion!
I actually called and the person I talked to was very friendly and informative. I filed my claim and it was quick which I appreciated.
Insurer: Trupanion
By:
Trupanion is the best!
I recommend Trupanion to anyone and everyone I know--their staff is unfailingly helpful, responsive, intelligent, and speedy and their policy particulars can't be beat.
Insurer: Trupanion
By:
Great for the unexpected emergency
In my first time using Trupanion for my cats sudden kidney failure issue I can say that I will be a lifetime user of this insurance. During an extremely stressful process Trupanion made filing a claim as easy as scanning the documentation and spending less than 5 minutes filling out information. The reimbursement wait time was also far faster than I expected.
Insurer: Trupanion
By:
Melissa was very helpful friendly and professional
Melissa was very helpful friendly and professional
Insurer: Trupanion
By: