Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Pleasant and helpful
The young lady I spoke with was very nice, pleasant, and helpful. It was nice to have to call a customer service and actually get that kind of service.
Insurer: AKC
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Person that helped me extremely nice
Person that helped me extremely nice
Insurer: Trupanion
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Trupanion will always be there.
Thank you so much for being there for me. Have only used you twice in seven years but you came ;through each time. Would recommend you to everyone who has a pet.
Insurer: Trupanion
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We’ve only had good experience with trupanion and with customer service
We’ve only had good experience with trupanion and with customer service
Insurer: Trupanion
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I love Trupanion.
I love Trupanion. Genuine client service goes a long way. And a live 24/7 help chat honestly makes all the difference!! Thank you!
Insurer: Trupanion Canada
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It was caring and helpful.
It was caring and helpful.
Insurer: Trupanion Canada
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Policy explained properly
Because it was explained to me properly and Jonathon Williams was speaking to me in terms that l could understand and he took his time doing this so that l could appreciate the policy in layman terms
Insurer: Trupanion
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Easy to sign up
Easy to do in person on the phone. That is rare these days.
Insurer: Trupanion
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