Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Eager to go the extra mile
Ariel was fantastic, highly attentive and very engaged in the whole process to ensure the best coverage and plan for my Brussels Griffon. She was so pleasant and friendly and eager to go the extra mile.
Insurer: AKC
By:
Recommend Trupanion 1000%
Appreciate your quickness and speedy response to preauthorizations and claims!
Insurer: Trupanion
By:
Mixed Opinion
As of yesterday only one claim has been fully processed. I have not received notification to the approximate completion date for the second claim.
Insurer: Trupanion
By:
Over Three Years withTrupanion
I always have had an excellent experience with Trupanion mainly attributed to complete efficiency...communication updates, timely payments, and ease of making a claim.
Insurer: Trupanion
By:
I really appreciate your service and concern for Aria.
I really appreciate your service and concern for Aria. Thank you! I was able to chat with Becky at 22:45 and she was awesome!
Insurer: Trupanion
By:
Client oriented company!!
I was impressed with the efficiency and promptness with which claims were responded to and handled. Communications were concise and clear. Checks were promptly cut and mailed. Option was presented for faster payment if I allowed the company to do automatic deposits. But the hard copy was sent without any long delay. I was very impressed with how professional and customer oriented the company strives to be and succeeds in being.
Insurer: Trupanion
By:
The agent was extremely helpful informative and nice.
The agent was extremely helpful, informative and nice.
Insurer: Trupanion
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Trupanion very fair passion and very thorough
Trupanion very fair, passion and very thorough
Insurer: Trupanion
By:
Trupanion sign up experience.
Well handled, friendly and answered all questions. Waiting on requested mailed hard copy of policy for file, no printer at home. Agent promised it would be mailed out within a day, so if I received it today would up to a ten.
Insurer: Trupanion
By:
You've always been helpful but more so when we had to lose our sweet girl.
You've always been helpful but more so when we had to lose our sweet girl. Your customer service people are so knowledgeable, compassionate and just wonderful. And your services are good too!
Insurer: Trupanion
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