Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I was provided with the information I needed very quickly and great customer service.
I was provided with the information I needed very quickly and great customer service.
Insurer: Trupanion
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Outstanding customer service.
Outstanding customer service. Only my second time dealing with them and both have been very pleasant. Thank you
Insurer: Trupanion
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The 10 wouldn’t let me press it.
The 10 wouldn’t let me press it. Camille was VERY helpful in resolving my issues with the change of address and other personal information.
Insurer: Trupanion
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The customer service is consistently excellent!
The customer service is consistently excellent!
Insurer: Trupanion
By:
The customer service is great
The customer service is great
Insurer: Trupanion
By:
Easiest claim process
The easiest experience ever...all I have to do is upload my invoice and they take care of the rest...best insurance plan ever. They send a detailed explanation of the claim which makes it easy to understand the process...Highly recommend
Insurer: Trupanion
By:
Trupanion was fast to react to my vets requests and easy to work with.
Trupanion was fast to react to my vets requests and easy to work with. I always recommend Trupanion to anyone I know with a pet!
Insurer: Trupanion
By:
We're in the midst of our filing our first Trupanion claim in the three years that we've had Trupanion pet insurance for all three of our shelterdogs.
We're in the midst of our filing our first Trupanion claim in the three years that we've had Trupanion pet insurance for all three of our shelterdogs. Natalie, Tanya, and Jen, the three Trupanion representatives that we've worked with on this claim have been positive, patient, and professional, throughout! As Claims Specialist, Jen, was able to push the CRITICAL pre-approval through the very same day! Thank you for helping us be able to afford critical back surgery on our 3 y/o Shih Tzu Benjamin, aka Pooter. Were it not for having Trupanion, we have been forced to make decisions based on our finances-- rather than the excellent prognosis for a full recovery that his surgeon affirms. We thank you, Natalie, Tanya, Jen, and the entire Trupanion team for helping to save Pooter's life and mobility. We are grateful! Daniel, Sequoia, and Alana
Insurer: Trupanion
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Sarah was very pleasant helpful and efficient.
Sarah, was very pleasant, helpful and efficient. She even asked how are dog was by name. In a world of stressed customer service her cheerfulness made a difference and I wouldn't hesitate to call again when the need arises. Pets are fun and so was dealing with your customer service.
Insurer: Trupanion Canada
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Staff and representatives are always kind courteous and respectful when I have questions or concerns and truly care about my babies as if they were humans.
Staff and representatives are always kind, courteous and respectful when I have questions or concerns and truly care about my babies as if they were humans.
Insurer: Trupanion Canada
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