Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I am so happy I have this insurance, my little dog has had a multitude of problems, taken care of them without hesitation.
Thank you for the prompt answer to my questions and handling my claim very efficently.
Insurer: Trupanion
By: Mary
Easy Peasy
I've come to really trust Pet's Best Insurance after the last year I've been a customer. My dog has been diagnosed with a health issue and they have been reliable for each and every claim I've submitted for the routine exams and specialty care he has received. The coverage includes emergencies, too, so that sets my mind more at ease. I'm confident that Pet's Best is there to support me and my furry family members throughout life.
Insurer: Pets Best
By: Mary
Super Easy
Super easy and quick service. I submitted my two claims and got a quick response and reimbursement.
Insurer: Pets Best
By: Wendy
Fantastic staff!
Great staff! Very knowledgeable, professional, efficient, and friendly.l!
Insurer: Pets Plus Us
By: Clare
Dog exploded but not my bank account!
Our dog developed a large, serious abscess, and after ignored by the usual vet. I woked up at 2AM to our dog crying terribly because it had come to the surface and ruptured, exploding lymph and blood everyone. At age 5, we weren't going to let her go because someone else missed something. After 4 weeks of surgery (including draining the abscess, debriding an extensive area of necrotic tissues, and installing a drain, we're happy to say our dog is happy and healthy. And we are even more grateful that Healthy Paws was here for us; they reviewed our claim and dealt reimbursement fairly. There has been no talk of kicking us from the plan or anything for such a large claim. Because of their business operations, we got that money back to save away (perhaps in another dog fund.) I'd really recommend Healthy Paws, everything was extremely simple and user-friendly to get our claim filed and done.
Insurer: Healthy Paws
By: Kendra
Thank goodness for Trupanion.
We have had Trupanion for our dog Beau for almost 7 years now and have filed a few claims over the years. The staff is always very helpful and go the extra mile to get you any answers you may need. Claims go through quickly and if one is declined you can appeal the decision. Very glad to have Trupanion cover our sweet, loveable Beau. I have recommended Trupanion to friends and colleagues many times.
Insurer: Trupanion Canada
By: Cathy
Very Easy claim process
Very fast, fair claim service. Friendly staff
Insurer: Trupanion
By: Teresa
Tremendous!
The person I spoke with was tremendous! She was extremely knowledgeable, helped me makes informed decisions, and was very friendly. She went above and beyond.
Insurer: AKC
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