Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


April 23, 2021

Thank you so much!

I cannot convey my appreciation enough for the level of customer service and thoughtfulness displayed by the Healthy Paws team. The claim process is absolutely seemless, but it’s not about the money here... Healthy Paws actually genuily cares about your pet and their well-being. I can not recommend them enough!

Insurer: Healthy Paws

By: Lionel

Useful
April 23, 2021

Whenever I've called my questions and concerns have always been address.

Whenever I've called my questions and concerns have always been address.

Insurer: Trupanion Canada

By:

Useful
April 23, 2021

Because I think it's a great insurance company for pet owners.

Because I think it's a great insurance company for pet owners. Every time I called or emailed I received a prompt reply. Claims are handled in a timely fashion also. My questions and concerns were always answered quickly.

Insurer: Trupanion

By:

Useful
April 23, 2021

Because I’ve never been disappointed in how quickly you process claims and clearly explain how do you reached the claim Anytime I call when your customer service people are delightful and knowledgeable!

Because I’ve never been disappointed in how quickly you process claims and clearly explain how do you reached the claim Anytime I call when your customer service people are delightful and knowledgeable!

Insurer: Trupanion

By:

Useful
April 23, 2021

Customer service is outstanding

Customer service is outstanding

Insurer: Trupanion

By:

Useful
April 23, 2021

excellent customer service

excellent customer service

Insurer: Trupanion

By:

Useful
April 23, 2021

Great service

Great service

Insurer: Trupanion

By:

Useful
April 23, 2021

Great service

Great service

Insurer: Trupanion

By:

Useful
April 23, 2021

Great.

Great. You guys help a lot, and I thank you so much

Insurer: Trupanion

By:

Useful
April 23, 2021

I'm new to Trupanion and not qualified to recommend.

I'm new to Trupanion and not qualified to recommend. Aaron was a big help. He was professional and polite.

Insurer: Trupanion

By:

Useful

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