Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Saved My Dogs Life!
Just recently, my 3 year old otherwise healthy Frenchton suffered a severe bladder infection. After multiple vet visits and two ER visits, we still couldn't figure out the root cause, so we couldn't properly treat him, and he ended up having to be Hospitalized. The overnight hospital bill alone was close to $6,000 in addition to the $2,500-$3,000 for the multiple vet and er visits prior. Healthy Paws covered 90% of the total, and the claim process took seconds. All I had to do was upload the invoice to my account, and the reimbursement check arrived in the mail in less than 10 days!! If it weren't for Healthy Paws, my dog would not have been able to get the medical attention he so desperately needed. Healthy Paws allowed me to give my dog my undivided attention by not having the burden of medical expenses I could not otherwise afford. Healthy Paws is affordable, reliable, life-saving and genuinely cares about the well-being of your pet. They even reached out to me directly to see how my dog was feeling and let me know they were here to help me. I wish all insurance companies operated like healthy paws.
Insurer: Healthy Paws
By: Mayra
Still Charging me after processing the euthanasia claim and cancellation of my plan.
Terrible, when I wanted to cancel my plan, the agent used manipulation, “I would hate to see you cancel and then not have the money to help your pet.” When I called to confirm the total coverage for my dogs hospital stay and blood transfusions that resulted in my dish death, the agent told me, “to have a wonderful day.” When I explained that in times like these some sensitivity is required, my beloved dog was in hospital dying and I didn’t have the $10,000 to save his life.” She hung up on me. My dog was euthanized, they processed the claim on April 30th, cancelled my insurance as a result and still billed me in May. The manager keeps calling me to talk about my issues, leaves her name but no extension to reach her. I have called several times but not knowing her extension makes the calls futile. This is a poorly run company, take your business elsewhere.
Insurer: Pets Plus Us
By: Laura
Very pleased with trupanion.
Very pleased with trupanion. Efficient straightforward
Insurer: Trupanion
By:
Truly grateful for Trupanion
Trupanion has been so amazing! The response I received after submitting my claim was so quick and friendly. Made me feel so at ease and knowing that my fur baby will always be in good hands.
Insurer: Trupanion Canada
By:
Trupanion - a must have !!
Always a fast and professional response ! I have referred trupanion to everyone I know and some I don’t know but talk to them at the vet or pet store. Pet insurance a must to ensure our pets are taken care of -such a piece of mind .
Insurer: Trupanion
By:
Customer service representative was very helpful and courteous.
Customer service representative was very helpful and courteous.
Insurer: Trupanion
By:
Great service
Done very professionally and fast!
Insurer: Trupanion
By:
Lovely company!!!
I have had pet insurance for 9+years with Trupanion and it has been a successful and seamless experience. I have recommended Trupanion many times and will continue!
Insurer: Trupanion
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